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StatusInformation OnlyVerified
Case Status Inquiry
Allow callers to check on the status of an existing case or report.
5 utterances25 uses
7
Questions Asked
1
Do you have a case or report number?
Field: caseNumberRequired
2
What is your name?
Field: callerNameRequired
3
What was the nature of the original report?
Field: reportType
Response Messages
Greeting
I can help you check on the status of your case.
Confirmation
I'm looking up your case now. Please hold briefly.
Closing
Is there anything else I can help you with today?
Sample Utterances (5)
"Can I get an update on my case"
4
"Is there any progress on my complaint"
4
"I want to check on my case"
3
"What's the status of my report"
3
"I filed a report and want to know what happened"
0